Terms of Service

Effective date: September 3, 2026

These Terms of Service govern your access to and use of The Monarch Coffee website, online store, products, content, and related services.

By visiting our website, placing an order, or otherwise using our services, you agree to these Terms and to our Privacy Policy, Shipping Policy, and Return and Refund Policy.

1. Use of the Store

You may use this website only for lawful purposes and in accordance with these Terms.

You agree not to misuse the website, interfere with its operation or security, attempt unauthorized access, submit fraudulent information, use automated means to abuse the service, or use the website in a way that violates applicable law or the rights of others.

2. Customer Information

You are responsible for providing current, complete, and accurate information when placing an order, including billing details, shipping information, product selections, quantities, and contact information.

You are also responsible for keeping any account credentials confidential.

3. Products and Product Information

We make reasonable efforts to describe and display our products accurately.

Coffee and tea are agricultural and food products, and natural variation in color, aroma, flavor, appearance, roast characteristics, and packaging may occur. Product photographs and screen displays may also vary based on lighting, packaging updates, and device settings.

Product descriptions, tasting notes, and other content are provided for general informational purposes and are not medical, nutritional, or professional advice.

Customers with allergies, dietary concerns, caffeine sensitivities, or other health-related questions should review product information carefully and consult an appropriate professional when needed.

4. Prices and Availability

Prices, product selections, sizes, flavors, packaging, and availability may change without prior notice.

We may correct typographical, pricing, product-information, or technical errors. If an error materially affects an order, we may contact you, cancel the affected order, or provide another appropriate resolution.

5. Orders

Submitting an order does not require us to accept or fulfill it in every circumstance.

We may refuse, limit, or cancel an order when reasonably necessary, including for suspected fraud, payment problems, pricing or inventory errors, misuse of promotions, prohibited activity, or inability to fulfill the requested product.

If we cancel a paid order that will not be fulfilled, any appropriate refund will be handled in accordance with the payment method and our applicable policies.

6. Payment

You authorize the payment method submitted at checkout to be charged for the total amount displayed for your order, including applicable taxes and other disclosed charges.

Payments are processed through Shopify and/or other authorized payment providers. We do not guarantee that every payment method will remain available at all times.

7. Shipping and Delivery

Shipping availability, preparation time, tracking, estimated transit time, address responsibilities, and delivery issues are governed by our Shipping Policy.

Delivery dates and transit estimates are not guaranteed.

8. Cancellations, Replacements, and Refunds

Order cancellations, customer ordering errors, damaged products, incorrect shipments, lost packages, replacements, and refunds are governed by our Return and Refund Policy and Shipping Policy.

Because our products include consumable food and beverage items, physical returns are generally not accepted.

9. Promotions and Discounts

Promotions, discount codes, special offers, and other incentives may be subject to additional terms, eligibility rules, expiration dates, product exclusions, or usage limits.

We may reject or cancel promotional use that is fraudulent, abusive, duplicated beyond stated limits, or inconsistent with the promotion's terms.

10. Intellectual Property

The Monarch Coffee name, branding, logos, website design, original written content, graphics, and other materials owned by us are protected by applicable intellectual-property laws.

Other trademarks, product names, applications, platform elements, and third-party materials belong to their respective owners.

You may not reproduce, distribute, exploit, or create derivative commercial uses of protected store content without permission except as allowed by law.

11. Third-Party Services and Links

Our store is powered by Shopify and may rely on third-party providers for payment processing, fulfillment, shipping, analytics, communications, or other services.

We may also link to third-party websites. We are not responsible for the content, availability, security, or independent practices of third-party websites or services that we do not control.

Your use of those services may also be subject to their own terms and policies.

12. Disclaimer of Warranties

To the fullest extent permitted by law, the website and services are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, or free from all harmful components.

Nothing in these Terms excludes any warranty, right, or remedy that cannot legally be excluded.

13. Limitation of Liability

To the fullest extent permitted by applicable law, The Monarch Coffee will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or services.

Any limitation in these Terms applies only to the extent permitted by law and does not limit rights or liabilities that applicable law does not allow us to exclude or restrict.

14. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or expenses arising from your unlawful misuse of the website, your violation of these Terms, or your infringement of another person's rights.

15. Privacy

Our collection, use, and disclosure of personal information are governed by our Privacy Policy.

Shopify and other service providers may also process information as described in that policy and their applicable privacy practices.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes in our products, services, policies, technology, business practices, or legal requirements.

Updated Terms will be posted on the website with a revised effective date. Your continued use of the website after an update constitutes acceptance of the revised Terms to the extent permitted by law.

17. Severability and No Waiver

If any provision of these Terms is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A failure to enforce a provision at one time does not waive the right to enforce it later.

18. Contact

If you have questions about these Terms, an order, or our store policies, please contact The Monarch Coffee through the Contact page on our website.