Return and Refund Policy

Effective date: September 3, 2026

Because The Monarch Coffee sells food and beverage products that may be roasted, prepared, or fulfilled specifically for an order, our return and refund process is designed around product safety, freshness, and correcting genuine order problems.

Food Products Are Not Physically Returned

For food-safety and quality reasons, we do not accept physical returns of coffee, tea, or other consumable products.

Please do not mail products back to The Monarch Coffee or our fulfillment partner unless we specifically instruct you to do so.

Change of Mind, Taste Preference, or Buyer’s Remorse

We do not offer refunds or replacements solely because a customer changes their mind, does not prefer the taste, selects an unwanted flavor, grind, or product, or otherwise decides they no longer want a correctly fulfilled order.

Natural differences in aroma, flavor, appearance, roast characteristics, and other sensory qualities can occur between coffee batches and are not automatically considered product defects.

Order Cancellations and Corrections

If you need to cancel an order or correct order details, contact us as soon as possible and preferably within 12 hours of placing the order.

We will make reasonable efforts to stop or correct the order, but cancellation or modification cannot be guaranteed after roasting, preparation, or fulfillment begins.

Our Fulfillment Error

If you receive the wrong product, wrong grind, incorrect label, or another item that does not match what you ordered because of an error by The Monarch Coffee or our fulfillment partner, please contact us promptly.

After verifying the issue, we will arrange an appropriate resolution, which may include a replacement at no additional cost.

Damaged Products

If your order arrives materially damaged, contact us within 7 days of delivery.

Please include your order number, a description of the problem, and photographs of the product and packaging when reasonably available.

Once the issue is verified, we may provide a replacement at no additional cost or another appropriate resolution.

Lost, Stolen, or Undelivered Packages

If a shipment is delayed, appears lost, is reported undelivered, or is marked delivered but cannot be located, contact us so we can review the tracking history and circumstances.

Carrier errors, package theft, and delivery disputes may require investigation. Depending on the facts of the case, we may work with the carrier and fulfillment partner and may offer a replacement, refund, or other resolution when appropriate.

Customer Ordering or Address Errors

Customers are responsible for reviewing their product selections, grind, quantity, and shipping information before submitting an order.

If an incorrect item, grind, quantity, or shipping address was entered by the customer and fulfillment has already begun, the order generally will not qualify for a free replacement or refund. We will still try to help identify the most reasonable available solution.

Approved Refunds

If a monetary refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear on your account can vary depending on the payment provider or financial institution.

How to Request Help

Please contact The Monarch Coffee through the Contact page on our website.

Include your order number and enough information for us to understand and review the issue. We may request photos or other reasonable documentation when needed to confirm a damaged or incorrect shipment.